Skip to main content

1. Purpose of privacy notice

At the Gibraltar Fire and Rescue Service, we are committed to protecting and respecting your right to privacy. This privacy notice aims to provide you with information on what data we collect about you, what we do with that information and why we do it, who we share it with, and how we protect your privacy.

This notice covers all personal data collected by the Gibraltar Fire and Rescue Service and where we tell other organisations to collect information for us. This is the same whether the data are collected by letter, email, face to face, telephone or online.

The Gibraltar Fire and Rescue Service holds and processes personal data in accordance with the Gibraltar General Data Protection Regulation (“Gibraltar GDPR”) and the Data Protection Act 2004.

It is important that you read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

We may change this privacy notice from time to time, so please check this page occasionally to ensure that you are happy with any changes.

2. Website Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

3. Personal data

To deliver our services effectively, we may need to collect and process personal data about you. Personal data refers to any information with which a living individual can be identified. Individual identification can be by the information alone or in conjunction with other information in the possession of the ‘Gibraltar Fire and Rescue Service’.3.1 Types of personal data

Individual details : Name, address, other contact details (e.g. email and telephone numbers), gender, marital status, date and place of birth, nationality, employer, job title and employment and training history, family details including their relationship to you, it can be any combination of the data above that can identify a living individual.3.2 Special categories of personal data

Certain categories of personal data have additional protection under the GDPR. The categories are health, criminal convictions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric or data concerning sex life or sexual orientation.

The Gibraltar Fire and Rescue Service takes extra care when collecting and using these types of special information.

4. Who we are

The Gibraltar Fire and Rescue Service is the data controller and is responsible for your personal data (collectively referred to as the Gibraltar Fire and Rescue Service, “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice or any of our privacy practices, please contact us on the below details-

Gibraltar Fire and Rescue Service (Att: DCFO)
8 Grand Parade
GX11 1AA
Tel No: +350 20079507:

Alternatively, you can contact our Data Protection Officer on-

Email address:

Postal address: Government Law Offices, No.40 Town Range, Gibraltar, GX11 1AA

5. What personal data do we collect?

Personal data means any information about you from which you can be identified. It does not include data where the identity has been removed (anonymisation).

We collect, store, and process personal data to enable us to undertake prevention, protection and emergency services to the Community that we serve in accordance with the Fire and Rescue Service Act and/or any other legislation in force at any given time, which may apply to us. Personal data can be collected particularly for firefighting and emergency services which includes managing responses to fire, incidents and other emergencies and/or requests, maintaining our own records and accounts including the management of fire service assets. To summarise the reasons why we collect personal data include:

  • Managing responses to fire
  • Incidents, emergencies or requests for assistance
  • Fire Prevention, (awareness, advice and guidance)
  • Fire investigation
  • Carrying out home safety visits for employment and staff training purposes
  • Checking the quality and effectiveness of our services
  • Investigating any concerns or complaints about our services
  • To recruit and train staff
  • Research and planning of new services and/or activities
  • When collecting visual images for investigative purposes
  • Emergency contact information

Personal data about you and your interaction with us is private and confidential and will not be disclosed to anyone not connected with the provision of our services, unless you give us your consent, the disclosure forms part of a Data Sharing Agreement, or the law permits or requires it.

Where required by law, we will disclose information to law enforcement or fraud prevention bodies, judicial bodies, Government departments, taxation or regulatory authorities.

6. Where might we collect your personal data from?

  • You
  • Your family members, employer or representative
  • Other public bodies such as the police, ambulance service, GHA and partner agencies
  • Other organisations such as companies who you have given permission to share your information for security or key holding purposes.

7. Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

8. How we use your personal data

We will always comply with data protection law. This says that the personal information we hold about you must be-

  1. Used lawfully, fairly and in a transparent way.
  2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  3. Relevant to the purposes we have told you about and limited only to those purposes.
  4. Accurate and kept up to date.
  5. Kept only as long as necessary for the purposes we have told you about.
  6. Kept securely.

We will only use your personal data for the purpose for which we collected it, which include the following:

  • Where we need to comply with a legal obligation.
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • To manage your relationship with us.

9. The lawful basis on which we use this information

Our lawful basis for holding and processing your information is usually because the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Government.

10. Collecting this information

Whilst the majority of information you provide to the Gibraltar Fire and Rescue Service is mandatory, some of it is provided to us on a voluntary basis.

11. Security, sharing and disclosure of personal data

The security and confidentiality of your data is very important to us.

We will:

  • Ensure safeguards are in place to make sure personal data is kept secure in compliance with Government’s Information Security Policy;
  • Ensure that your data remains under the control of our authorised controllers and processors with adequate safeguards to protect your rights;
  • Ensure only authorised staff are able to view your data;
  • Not make your information available for commercial use;
  • Only ask you for what is needed.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

All of our staff are trained in the importance of protecting personal and other sensitive information. All civil servants are required to work in line with the core values set out in the General Orders, including; integrity and honesty.

12. Retention of personal data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law, we have to keep basic information about our service users (including contact, identity, financial and transaction data) for 40 years after life cycle as per Accounting Instructions.

In some circumstances, you can ask us to delete your data: see Your Rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

13. Your rights

You have the right to ask us:

  • To confirm whether we hold any of your personal data;
  • To provide you with a copy of any personal data that we hold about you;
  • To correct any inaccuracies in your personal data and to modify it in such a way if you believe the personal data we hold is incomplete;
  • To delete (in as much as is possible in the specific circumstances) any of your personal data, where we are required to do so by law;
  • To stop processing your personal data, where required to do so by law;
  • To let you have a portable copy of the personal data we hold about you, where required to do so by law;
  • To stop processing any of your personal data that is processed by us on the basis of our legitimate interests; and
  • Where we process your personal data on the basis that you have given us your consent to do so, you may contact us at any time to withdraw your consent.

If you wish to exercise any of these rights, or object to our processing your personal data, please email us on or write to us at:

Gibraltar Fire and Rescue Service
8 Grand Parade
GX11 1AA

If you remain dissatisfied, you can make a complaint about the way we process your personal information to the Gibraltar Regulatory Authority details found on their website at or by emailing them on

14. Children’s Privacy Policy

We are committed to protecting the privacy of children who use and its services. This children’s privacy policy is part of our approach to privacy, and covers the way we collect, store and manage information provided by children under the age of 13, in accordance with the US Children’s Online Privacy Protection Act (COPPA).

We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience.

15. Collecting information from children

At times, we may require information from children to enable participation in certain activities, for example, registering an account, customising a profile, or receiving notifications. When collecting non-personal information, we encourage children never to provide any details that may personally identify them or reveal their location. We do not require children to provide more information than is necessary to participate in an activity.

We do not use children’s contact details for marketing purposes, though we may use them for our internal marketing and research in order to improve the quality of products and services offered across our site.

16. Parental consent

In accordance with COPPA, if an activity does require any personal information (such as first name, last name, or email address), we will provide notice to and seek consent from a parent or guardian prior to collecting the information. We only retain collected information for as long as necessary to enable participation in the requested activity.

In the event we discover we have collected personal information in a manner non-compliant with COPPA, we will either delete the information or seek parental consent.

As a parent/guardian, if you believe your child is participating in an activity that collects personal information, and you have not received a notification or request for consent, please feel free to get in touch via our contact page We do not use parent contact details for marketing purposes unless marketing materials are explicitly requested.

17. Safeguarding children’s privacy

We take security seriously, and do what we can within commercially acceptable means to protect your child’s personal information from loss or theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

18. Information abuse and community misconduct

We do not tolerate doxing (publishing of private or personal information about an individual without their consent), cyberbullying, or other forms of information abuse on

If we discover that a child’s personal information has been disclosed on our site without the express consent of their parent/guardian, we will remove the content in question as quickly as possible and effect disciplinary measures (a warning, suspension or ban) on the offending account.

19. Third-party access to information

We do not knowingly disclose any personally identifying information or personal information provided by children to third parties. We may, however, disclose anonymised and aggregated versions of this information (analytics and statistics) for business, marketing or public relations purposes.

20. Parental controls and intervention

As a parent/guardian, you may at any time refuse to let us collect further information from your children for a particular activity or account. If you have given us consent previously, you may log in to your child’s account to review, edit or delete the information, or contact us via to request the removal of the information from our records.

Please be aware that the removal of certain information may result in the termination of the associated account, or withdrawal from the associated activity.